A cleared account
Send your documents to 21 Casino and clear your check
The licence we hold requires every player to be identified, so your papers are reviewed in about 12 hours.
Six quick lines
Your check, line by line
Checks by
21 Casino Limited
Licence held
Malta Gaming Authority, MGA/B2C/312/2016
Review time
12 hours
Required by
Your first withdrawal
Questions to
Minimum age
18+
Your first upload
Four steps to a cleared account
Most rejections come from a blurred edge or a missing corner, and this walk-through removes that worry.
All four corners in frame
Choose your photo ID and make sure all four corners sit inside the frame with no glare across the face. A phone shot in daylight beats a scan almost every time.
Your second document
Next comes proof of address, and the name and address must match what you gave us. Upload a statement from the last three months with the top line readable.
Payment method picture
Photograph the payment method itself, hiding the middle digits if you prefer, so we can match it to your account. Screenshots of a wallet page are fine too.
A cleared account within 12 hours
Once everything lands in the queue, a reviewer looks it over and you hear back within 12 hours. Keep an eye on your inbox at that point, including the spam folder.
A faster review
Papers that prove who you are
Photo ID
Confirms: Your name, face and date of birth; Must show: All four corners, no glare, unexpired
Proof of address
Confirms: Where you live now; Must show: Name, address, issued within three months
Payment method confirmation
Confirms: The account is yours to fund; Must show: Holder name plus the last digits
Photo ID
Confirms: The face on the document is you; Must show: Your face and the ID in one frame
Three files that bounce back
Get your document through on the second try
Send the untouched original
A file that has been cropped, straightened or squeezed through an editing app loses the edges the reviewer needs, so the whole page has to be sent again. Send the original file from your camera roll Keep all four corners visible in the frame
The card you replaced last year
An identity document that has passed its expiry date cannot support a check under our licence, even when the photo of it is sharp and clear. Use a document that is still in date Renew it first, then send the new one
From months ago to this month
A bill from months ago is refused because a proof of address has to show where you live now, near enough to the day you send it. Pick a bill from the last few months Check your name and address are printed on it
What the question means for you
Source of funds, explained plainly
On the day your play grows beyond your usual pattern, our Malta Gaming Authority licence asks us to see where the money behind it came from. This is a routine step of the anti-money-laundering rules for every licensed operator, and it is never a suggestion that you have done anything wrong.
Papers we may ask to see
Depending on how you fund your account, the reviewer may request one or two of these.
- Recent payslips from your employer
- A bank statement for the account used
- A recent tax notice of assessment
- Papers showing a pension or benefit
- Documents for a property or asset sale
What you gain from knowing
The moments your account gets flagged for a check
Send your papers before the payout
When a single payment sits well above what you usually move, the licence requires us to confirm your identity and your source of funds before it clears.
When you cash out the first time
Cashing out for the first time is the point where identity and payment method are matched, so the check is finished before money leaves the account.
A higher limit, a quick check
Asking for a higher deposit limit shows a change in how you play, so identity and source of funds are confirmed before the new limit goes live.
Seven short answers
When your file needs a second look
My document got refused, so what do I do next?
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Read the note attached to the refusal, because it names the exact problem, usually a glare, a cropped edge or an expired date. Then send a fresh capture of the same document to [email protected]. One clear retake is usually all that is needed.
Which regulator licenses 21 Casino and what is the number?
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21 Casino Limited holds a licence from the Malta Gaming Authority, numbered MGA/B2C/312/2016. The company is registered in Malta as C-35359 and works from Level 3, Quantum House, 75 Abate Rigord Street, Ta' Xbiex, XBX 1120. That licence is why the identity check exists at all.
Are my documents safe once I upload them?
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Everything travels over 256-bit SSL encryption and stays with the team handling your file. Auditors at eCOGRA review how the account checks are run, which keeps the process honest. Anything you would rather discuss privately can go to [email protected].
When exactly will you ask me for ID?
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The licence makes a completed check a condition before your first withdrawal leaves the account. Earlier than that, the casino may request documents at registration or when your first deposit arrives, so having them ready shortens the wait. No payout moves until the file is cleared.
Why do you need to know where my money comes from?
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A source of funds check is routine under the same licence that governs every licensed operator, and it exists to keep gambling clean of laundered money. It is not a suspicion about you. Usually a recent payslip or a bank statement showing your income settles it.
I changed my surname, will that block my verification?
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Not if the paperwork lines up. Send the document showing the old name together with the one showing the new one, such as a marriage certificate or a deed poll, and the reviewer can link the two records. A short note to [email protected] with both files saves a round trip.
How long should the review take once I send everything?
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A complete file is normally decided within 12 hours. Most of the delay people hit comes from blurry photos or a name that does not match, so a sharp capture is the fastest route. Live chat can confirm a file has arrived if you are unsure.