Need Help Now
Who Answers When You Contact 21 Casino?
Reach real staff by live chat, e-mail or phone, round the clock, every day of the year, whatever your question.
Contact Support
Must be 18 or older to play. Wagering requirements and full conditions apply.
House Selection
Gonzos Quest
NetEnt
Three Ways
Choose Your Channel and Talk to Us
Before the Queue, a Person
Live chat suits anything urgent, and it usually connects you to a person in about 3 minutes, any hour of the day.
21 Casino E-mail
E-mail [email protected] works best for anything with details to attach, and you get a reply within about 12 hours.
A Voice Instead of a Wait
Call +61 2 7528 3787 for a spoken answer, typically within 2 minutes, on AEST time so you know when we pick up.
Playing From Australia
Local Support, Not an Overseas Runaround
Reach Us
Local phone: +61 2 7528 3787; Time zone: AEST; Languages: English, German, Norwegian, Finnish; E-mail: [email protected]
Supervision
Regulator: Malta Gaming Authority, MGA/B2C/312/2016
Help
Gambling help: Gambling Help Online, Lifeline Australia, National Self-Exclusion Register
Answer Falls Short
21 Casino Complaint: Support First, Regulator Second
Answer Falls Short
Write to [email protected] with your account email, what went wrong and any reference numbers. Attach screenshots or statements, since the written record is what the case rests on.
A Written Outcome
A specialist replies with either a resolution or a request for more detail, so keep the thread in one place. Ask for the outcome in writing before you consider the next step.
Cite the Licence Number
Still unresolved? Escalate to the Malta Gaming Authority, the regulator named on this page, and cite licence MGA/B2C/312/2016. Include the full thread with our team so the case is easy to follow.
You Know Your Issue
21 Casino Department E-mails
Account
General support: [email protected]; Document verification: [email protected]
Money
Deposits and withdrawals: [email protected]
Other
Complaints: [email protected]; Privacy requests: [email protected]; Business partnerships: [email protected]
21 Casino Operator
21 Casino Is Run From Ta' Xbiex
Company
Legal Name: 21 Casino Limited; Company Number: C-35359 (Malta); Registered Address: Level 3, Quantum House, 75 Abate Rigord Street, Ta' Xbiex, XBX 1120, Malta
Licence
Regulator: Malta Gaming Authority; Licence Number: MGA/B2C/312/2016
Written Contact
Support E-mail: [email protected]
Answers Before You Ask
The Points Players Ask Most
How long until someone answers at the weekend?
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The desk never sleeps, so a message at 2am on a Sunday lands with someone at 21 Casino. Staff answer in AEST around the clock, and the typical waits are two minutes on the phone, three minutes in live chat and twelve hours by e-mail. You do not need to wait for Monday.
When they ask who I am, what do I hand over?
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Give the e-mail address you registered with plus the last four digits of the card or wallet you paid from, and the agent can find you. Nobody at 21 Casino will ask for a password, and you should never share one. A short description of what went wrong helps more than a screenshot.
Why should I trust the licence behind this site?
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This site runs on a Malta Gaming Authority licence, number MGA/B2C/312/2016, held since 2016. That makes the terms you agreed to enforceable under a named regulator rather than an unnamed one. If a dispute outlives internal review, the same regulator hears it.
How long does closing my account take once I ask?
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Send the request from your registered e-mail address and the team will act on it. Closing takes effect once the balance is withdrawn, and if you have an open bonus it may need clearing first. Ask about a temporary break instead if you simply want a pause.
Do I need a formal complaint before going higher?
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Yes. Raise it with support first and ask for the complaint to be logged, because every route above the desk depends on that record. Complaints sent to [email protected] are tracked separately. If the reply still misses, the Malta Gaming Authority is the next step.
Response Clock
21 Casino Answers Every Hour of the Week
Live Chat
Chat Hours: 24/7 support; Chat First Reply: three minutes; Time Zone: AEST
E-mail
E-mail Address: [email protected]; E-mail Reply: twelve hours
Phone
Phone Number: +61 2 7528 3787; Phone Waiting Time: two minutes
Resolve It First Time
What Should I Have Ready Before I Get in Touch?
This block connects to how 21 Casino handles queries: specifics in, answers out.
Have These Ready
One short list of what our team asks for most often, so the first reply can do real work.; Your registered e-mail address; The date and time of the issue; Transaction amount and reference; Screenshots of the screen you saw; Photo ID, if verification is pending